Returns.

An order can be cancelled free of charge before it is handed to the carrier. For a full-order cancellation, we refund the full amount, including shipping, to the original payment method. Items already handed to the carrier cannot be cancelled. If part of your order has shipped, contact us about any unshipped items so we can check their status. Eligible items may be returned within 14 days of their delivery, subject to the conditions below.

Request a return within 14 days of the individual item's delivery. If your order arrives in separate packages, each item's return window starts on its own delivery date. Change-of-mind returns are subject to the conditions below. We don't offer an extended warranty; this doesn't affect any rights you have under applicable law. If a manufacturing fault appears later, contact us and we will look at it with you.

If a piece arrives damaged or isn't what you ordered, please contact us within 3 days of delivery with photos, so we can look into it quickly. If you notice a problem later, contact us anyway.

For change-of-mind returns, we refund the amount paid for the returned pieces, less the $8 return-label charge. Original shipping charges are not refunded. Orders that originally qualified for free shipping are not charged an additional outbound shipping fee after a return. For damaged or incorrect items, contact us first so we can confirm the refund and return arrangements.

Once your return is approved, we'll email you a prepaid return label. For change-of-mind returns, $8 is deducted from your refund. If a piece arrived damaged or incorrect, please contact us at info@arkveilstudio.com with photos first — the label is on us and nothing is deducted.

Unworn, in original packaging. Check fit carefully over a clean surface. Keep pierced earrings unworn and the hygiene seal intact if you may return them.

We issue refunds to the original payment method within 5–7 business days after inspection. Once issued, refunds typically appear within 5–10 business days, depending on the bank. Pieces that arrive worn, damaged, or without their original packaging may be refused or partially refunded — we will write to you with photographs before any decision.

Final sale once the hygiene seal is broken. Pierced earrings cannot be returned for change of mind once the hygiene seal is broken. This does not affect support for defective or incorrect items.

Domestic, within the US. Returns stay within the US. The return address appears only on the prepaid label.

Exchanges are handled as a return and a new order, subject to availability.